Tuesday, March 18, 2014

How to Fix the Blue Screen of Death on Your Computer


1. Restart your computer after the Blue Screen of Death appears and boot Windows. If the BSoD appears again and prevents Windows from loading, restart again and press the 'F8 'key repeatedly. Choose 'Safe Mode' when the boot menu appears and press 'Enter.' Save the memory dump file in the 'C:\Windows\minidump\' directory to a flash drive so you can continue troubleshooting from a working computer.
2. Download the Windows SDK using the link provided on the WinDbg website. Save the file to your desktop.
3. Double-click the 'Windsdk_web' file you downloaded to begin installation. Click 'OK' if an error appears stating that .NET Framework 4.0 is not installed. You will not require it for this troubleshooting procedure.
4. Follow the on-screen instructions to select an installation directory and proceed to the Installation Options page. Deselect all but 'Debugging Tools for Windows' under Common Utilities before clicking 'Next.'
5. Click 'Next' again to download WinDbg and install the application.
6. Launch WinDbg after installation by clicking 'Start' from the desktop. Select 'Programs' and then click 'Debugging Tools for Windows.' Click 'WinDbg.'
7. Click 'File.' Click 'Symbol File Path.' Enter 'SRV*c:\symbols*http://msdl.microsoft.com/download/symbols' as the symbol path.
8. Click 'Start' and click 'Computer.' Double-click the 'C:' drive. Right-click on an open area, then mouseover 'New' and click 'Folder.' Name the folder 'symbols.' Click the 'X' in the upper corner to close the open window.
9. Click 'File' in WinDbg and click 'Open a Crash Dump.' Browse to the location of the dump file, either in C:\Windows\minidump\ or on a flash drive if your computer was too unstable to troubleshoot on.
10. Type the command '! analyze -v' and wait for the analysis to complete. At the bottom of the output, there will be a header 'MODULE_NAME' followed by a file with a '.sys 'extension. This is the name of the driver that caused the stop error.
11. Locate the driver manufacturer on the Internet and download the newest version of the faulty driver file. If you already have the newest version, contact the manufacturer's support team to report the issue. You may have to uninstall the device in question until an update can be provided.

No comments:

Post a Comment